Frequently asked questions

Where do you deliver to?

We deliver to towns in the North Island.

We cannot deliver rurally as we cannot ensure that our meals will be delivered frozen due to no guarantee that rural deliveries won’t be delivered overnight.

Check out our stockists to find dinners closer to you.

How do I know if my delivery address is rural?

If unsure you can check at the NZ Post website.

When should I expect my delivery?

We aim to get orders out for delivery next business day.
We use a day delivery service for Hamilton, Te Awamutu and Cambridge.
Wider Waikato areas and the rest of the North Island will be sent on an overnight service.

Orders after 8:30am Friday will be sent out the next business day.

What time will my order be delivered?

Once we have packed your delivery for the courier, you will be sent tracking details to your email. You will also receive a text to say it has arrived.

When can I collect my order from RedKitchen?

You will receive an email when your order is ready to collect. We aim to have the order ready by the next business day.

I won’t be home when my order is delivered. Will it still be frozen?

On our same day service we use an insulation wrap so that the meals will stay frozen for up to 12 hours.

For wider Waikato areas and the rest of the North Island, we have thicker delivery boxes, insulation wrap and ice packs to keep meals frozen. Your meals will stay frozen for up to 36 hours.

Are the silver containers microwave safe?

Yes, you can defrost in a microwave in the silver containers.

How many people can a family size dinner feed?

Each dinner has serving suggestions on the bottom of the packaging. For a rough idea, a family size portion can feed a family of 4 with accompaniments or 3 adults with accompaniments.